I can't get product email expiration notices to go out. These are recurring billing products integrated with 1shoppingcart. I'm using amember 3.1.4 Within the product's email setting, I have checked "EMail expiration notices for this product (regardless of global setting)" I do NOT have the global setting checked because it says it doesn't apply to recurring products, and this product setting implies it doesn't matter anyway. I have the messages timed for -7 and -1, meaning they should go out one day and one week BEFORE expiration. I've seen in other parts of amember that positive numbers are used before expiration, but on this screen it clearly says negative numbers before expiration. I also have "reset days counter to zero" checked. I am trying to send out these message to remind people they are about to be charged again automatically for their subscription renewal and to email me if they want to cancel. These messages are not going out, so I end up having to process refunds when they see their card has been charged again. Help!
Hmm, I remember someone else complaining about this same thing a while ago... You might wanna submit a support ticket to amember and let us know what they say (I'd actually be curious if it was a problem with amember core files and if they do change any, where/what have they changed)
yea I saw the same thing I think when they cancel they will get teh expiration email but not for reoccuring billing. I am trying to find a plugin that will send them an email before they get billed. has anyone found such plugin or alternatives?
If you want expire notifications to go out for recurring products, then you need to comment out or delete line 161 of amember/member.inc.php Find this line:: PHP: if ($paysys['recurring'] && $pr['is_recurring']) continue; // don't send if auto-recurring and add // to start of it like so: PHP: // if ($paysys['recurring'] && $pr['is_recurring']) continue; // don't send if auto-recurring Cheers Rob