Product with recurring payment expires users

Discussion in 'Troubleshooting' started by renefred, Sep 6, 2009.

  1. renefred

    renefred New Member

    Joined:
    Apr 20, 2009
    Messages:
    2
    I am testing a newly developed payment plugin. It seems to work fine with regular payments (no recurring).
    The amember installation also works fine with regular payment (not recurring) and free access.

    The probles starts when I set up the recurring product and test it.

    I want a product with x number days of free trail and then a recurring payment happening every month.
    For testing purpose I set it up as below.

    Price: 40
    Duration: 1 day
    Trial 1 Price: 0
    Trial 1 duration: 1 day
    Recurring Billing: yes

    What happens is, that the registration happens fine. It is also registered fine in the payment system as an upcoming recurring payment.

    When the free trial period is over, the system also draws the first recurring payment fine and again, everything looks fine in both amember and the payment system.

    Then on the second day of payment, amember sets the user as expired. Nothing in the error/debug log, so I have a feeling it is not an error, but a setting thing I can't figure out.
  2. drisley

    drisley New Member

    Joined:
    Jan 4, 2008
    Messages:
    19
    I had the exact same thing happen. I had 12 renewals today via Clickbank, all of them for the 3rd payment of 6. And all of them show as EXPIRED.

    The periods are:
    08/06/2009 - 09/05/2009
    08/05/2009 - 09/04/2009
    07/06/2009 - 08/05/2009

    Makes no sense. Why would it not set the new period to 9/6 - 10/5?
  3. jw_zuyde

    jw_zuyde New Member

    Joined:
    Aug 22, 2006
    Messages:
    6
    I am having the same issues. Is this a setting issue?
  4. erwinvdb

    erwinvdb aMember Pro Customer

    Joined:
    Aug 30, 2007
    Messages:
    264

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