I can't access my products! I get "An Error has occurred The database has encountered a problem, please try again later." I've looked in the error logs but there is no error reported that is associated with products. ERRORS: -- ccBill Datalink error: Authentication failed. 02 Failed loading BillingPlan(3) ccBill Datalink error: Authentication failed. 02 --- I can't get to the products to make sure they are set up correctly with ccbill - so payments on my website are not going through!
Add this line to the bottom of /amember/.htaccess file: SetEnv APPLICATION_ENV "debug" Then copy & paste full error which you get when you try to access products.
Exception Am_Exception_Db_NotFound Am_Table->loadRow [ library/Am/Record.php : 744 ] Am_Table->load [ application/default/models/Product.php : 196 ] Product->getBillingPlan [ application/default/controllers/AdminProductsController.php : 508 ] AdminProductsController->renderTerms call_user_func [ library/Am/Grid/Field.php : 81 ] Am_Grid_Field->render [ library/Am/Grid/ReadOnly.php : 294 ] Am_Grid_ReadOnly->renderRow [ library/Am/Grid/ReadOnly.php : 265 ] Am_Grid_ReadOnly->renderTable [ library/Am/Grid/Editable.php : 279 ] Am_Grid_Editable->renderTable [ library/Am/Grid/ReadOnly.php : 313 ] Am_Grid_ReadOnly->renderContent [ library/Am/Grid/ReadOnly.php : 354 ] Am_Grid_ReadOnly->render [ library/Am/Grid/ReadOnly.php : 475 ] Am_Grid_ReadOnly->indexAction [ library/Am/Grid/Editable.php : 232 ] Am_Grid_Editable->actionRun [ library/Am/Grid/ReadOnly.php : 422 ] Am_Grid_ReadOnly->run [ library/Am/Grid/ReadOnly.php : 459 ] Am_Grid_ReadOnly->runWithLayout [ library/Am/Controller/Grid.php : 25 ] Am_Controller_Grid->indexAction [ library/Am/Controller.php : 139 ] Am_Controller->_runAction [ library/Am/Controller.php : 116 ] Am_Controller->dispatch [ library/Zend/Controller/;Dispatcher/Standard.php : 295 ] Zend_Controller_Dispatcher_Standard->dispatch [ library/Zend/Controller/Front.php : 954 ] Zend_Controller_Front->dispatch [ library/Am/App.php : 1694 ] Am_App->run [ index.php : 43 ]
Ok. You get this error because you have one product missing in am_product table but there are related records in other aMember tables. In order to fix this, contact us in helpdesk and provide acess info.