I successfully created two protected folders a few days back and today I needed to delete one and add another. I was able to delete the folder I wanted but now I am unable to create any others using the "Protect Another Folder" button. It just hangs indefinitely. Any help would be much appreciated. I'm also going to raise this with the support desk. Thanks in advance!
You mean "protect any others"? If this was just a typing mistake, then it sounds as if your server is timing out. Could just be a server load thing. Wait several minutes and try again If it wasn't a typing mistake- you need to create the folder using an FTP program and chmod it to 777. Then you can protect it. David
No, no typo. The option I'm talking about is under 'Manage Products', 'Protect Folders', 'Protect Another Folder'. My server is a dedicated server under my direct administration so there's no issue about web host restrictions. Any ideas anyone? Thanks
FTP to your server and check that the folder that you are attempting to protect: 1) has it's permissions set correctly (CHMOD) for the script 2) a .htaccess file does not already exist in the directory (if so either rename or make sure script has write permissions to it) 3) try to protect a different (test) directory to see if the issue is isolated to that one directory or not
Thanks for the response. The problem is now fixed. It was a permissions issue with the existing protected directory. Not the directory in fact but the .htaccess file in the root of the dir. Thanks again for all your help. Cheers!