Raw Clicks Work but not Transaction Counts

Discussion in 'Troubleshooting' started by youngc2, Jan 13, 2007.

  1. youngc2

    youngc2 New Member

    Joined:
    Jan 13, 2007
    Messages:
    1
    Hi,

    I'm selling subscriptions through an affiliate program of which I am an affiliate. All raw and unique clicks are tracked correctly. However, when the user actually signs up for the subscription program using my affiliate link, I am not credited for the transaction.

    The affiliate manager says it works for other affilites in the program but it doesn't work for me. He wants to ask where should he look to see why the transaction is not being credited appropriately.

    The program is setup, I have an affiliate ID, the link is used to redirect members to the site, it is tracking all the traffic in and the unique clicks to the site. I just don't get credit when someone buys. I like being paid when I make a sale, but with the current configuration, I don't get paid.

    Where will he need to look to fix this problem? Please help as soon as possible.

    He's using 3.0.7 version of aMember Pro.

    Thanks for your assistance.

    Cheryl Young
    mbl: 314 568 8787
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Cherys, ask the site owner to contact us directly with full details. We unfortunately unable to provide support to third-parties.

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