Reason for cancellation?

Discussion in 'Customization & add-ons' started by brandon515, Feb 1, 2010.

  1. brandon515

    brandon515 Member

    Joined:
    Dec 9, 2006
    Messages:
    47
    I am using the Authorize.net AIM for payment processing. When a user goes into Amember and clicks "Cancel" to cancel their subscription it pops up a box and says "Are you sure?".

    Is there any way to get rid of that popup and instead have them fill out a quick for that says something like:

    "So we can help to improve our product and our website, can you tell us why our product/service didn't work out for you and is there anything you would suggest to improve our site or service?"

    And then present the user with a form field box. Then when they click submit it tells them their subscription has been canceled and it would send me an email with their response.

    Thanks,
    Brandon
  2. brandon515

    brandon515 Member

    Joined:
    Dec 9, 2006
    Messages:
    47
    Anyone? Bueller?
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    This is possible but will require customizations.
    Contact us in helpdesk for a quote if you want.

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