Rebilling Error - Explained

Discussion in 'Payments processing' started by fanmoney, Sep 7, 2009.

  1. fanmoney

    fanmoney New Member

    Joined:
    Apr 12, 2009
    Messages:
    10
    Everytime a subscription renewal (rebill) doesn't go through, it's because 1 of the following 3 reasons:

    Declined perm


    Internal error


    Not-Paid


    Can we openly discuss what is the cause of these reason? and how we can do to make renewals process smoothly.


    Thanks much,

    fanmoney~
    fanmoney, Sep 7, 2009
    #1
  2. fanmoney

    fanmoney New Member

    Joined:
    Apr 12, 2009
    Messages:
    10
    Anyone? I'm sure this is a common problem with rebills and it's where most of our money will be made!
    fanmoney, Sep 11, 2009
    #2
  3. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Who is your payment provider? Have you cross-checked your aMember logs with their transaction logs?
    skippybosco, Sep 13, 2009
    #3
  4. fanmoney

    fanmoney New Member

    Joined:
    Apr 12, 2009
    Messages:
    10
    Currently I'm using Authorize.net and Powerpay.
    fanmoney, Sep 23, 2009
    #4
  5. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    and have you checked your aMember logs and Authorize.net logs to cross check the transactions to see what each says is the problem?
    skippybosco, Sep 23, 2009
    #5

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