reccuring problem please help

Discussion in 'Troubleshooting' started by kelly_li, Mar 5, 2008.

  1. kelly_li

    kelly_li New Member

    Joined:
    Aug 29, 2006
    Messages:
    3
    i opened a support ticket and still havent heard anything so i am hoping maybe someone can help me out here. we recently moved servers and have amamber all setup and working...or so we thought. normal sales work perfect. people can sign up and it goes through right away with no problems. the problem is none of the recurring members are working. every night it shows something in the payment page but they arent paid and there is nothing at the bottom where it normally shows debugging info. also if i check linkpoint they have never been contacted. so its like amember isnt even trying.

    nothing in any log, and yes the cron job is running, that shows up in the log with no errors.

    so first off why isnt thins working but normal sales work and second how can i force those recurring payments to try again? i am losing money each night.
  2. kelly_li

    kelly_li New Member

    Joined:
    Aug 29, 2006
    Messages:
    3
    3rd night i have no recurring billing being done. i think i found the problem but how do i have the script retry the ones that didnt go through. these didnt even hit the payment server so i dont see how amember doesnt set them up to try again. if the script has an error you lose out on all those recurring billing. i find it hard to believe no one knows how i can retry these.

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