Recurring price confusing trial users

Discussion in 'Templates customization' started by jbiggs77, Jul 12, 2010.

  1. jbiggs77

    jbiggs77 New Member

    Joined:
    Jan 6, 2009
    Messages:
    7
    I am offering a 1 week free trial to users that then changes to a monthly $39.95 charge. The issue is, when a user goes to sign up for a free trial, it shows the trial as costing $39.95 instead of free, which is confusing users. I have attached a screenshot to illustrate the example.

    How can I make this more user friendly and less confusing?
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Yeah, you'll need to edit the receipt.inc.html file to display the proper info- or ask amember to fix it so its fixed for everyone- they may have done it already, so its always a good idea to download a new version to try (even if you are on 3.1.9, and they list 3.1.9, they may have updated it) - update- I checked its not fixed... You need to add some code:

    <td class="total" style="text-align: right"><strong>{$config.currency|default:"$"}{$subtotal|string_format:"%.2f"}</strong></td>

    Try changing $subtotal to $p.price

    David
  3. jbiggs77

    jbiggs77 New Member

    Joined:
    Jan 6, 2009
    Messages:
    7
    Hey David,

    Thanks for the tip but it is still showing as $39.95 after the change. Any other ideas?
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    What payment system you use? Try to set Trial 1 amount to 0.0 iot's seems that this field is empty.
  5. jbiggs77

    jbiggs77 New Member

    Joined:
    Jan 6, 2009
    Messages:
    7
    Authorize.net

    The trial 1 price is set to zero. The issue is that Amember is displaying the regular price ($39.95) and confusing visitors.
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact me in helpdesk and provide access info I will check what can be wrong.

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