Refunds: how are these handled?

Can somone comment on refunds?

Are these handled within the amember system in anyway?

How do you guys deal with this?

I've been thinking about it: I can't imagine any company that would want to leave refunds to an automated system and have this done manually.

Thanks.


Omar

If I get a refund request-

Go to payment processor:
Cancel the account, refund the payment

Go to amember members info, change the payment amount to 0
change the expiration date to yesterday.

Send an email notifying the user I have refunded and ask them if they could give me a reason for the request.

Its not automated, but fortunately its so infrequent its not a problem.

David

i do refunds like this

I was also thinking about refund automation...but anyway here's I track refunds manually:

1. create a new product in amember called refunds
2. change the membership which you want to cancel to the product of type "refund"
3. change the amount to zero
4. leave "completed" checked

This way you can easily make reports to see how many refunds you get. I also add "refunded" after the receipt number as well....but you don't need to do that.

I keep "completed" checked because I found that if you unchecked it, you coulnd't properly report on it.