Reporting Feature: Free users showing up ad paid?

Discussion in 'Troubleshooting' started by bizofhelpingyou, Oct 11, 2009.

  1. bizofhelpingyou

    bizofhelpingyou aMember Pro Customer

    Joined:
    Jul 14, 2008
    Messages:
    17
    Right now I have a paid membership with no option for free membership.
    In the amember "reports" it shows I've made lots of sales even though I haven't. I am assuming it is including people who start to create an account by entering in their email addresses but then abandon the cart. How do I get to the real stats of paid users only?

    Any idea what is happening? Maybe I have an option which I need to turn on?
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Yeah, added is total added including incomplete.

    David
  3. bizofhelpingyou

    bizofhelpingyou aMember Pro Customer

    Joined:
    Jul 14, 2008
    Messages:
    17
    So how do I stop the "incomplete" from being added in? Right now it is very hard to track how much money is being generated.
  4. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    You can clear the old records.
    Who are you using for payment processing? It may be better to export this info into an accounting system.

    I have a slightly improved reporting version that I give my premium members as a month 2 bonus. It seperates newly paid, and all signups.

    David

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