Sales Tax does not import from v3 to v4

Discussion in 'aMember Pro v.4' started by booforum, Nov 2, 2012.

  1. booforum

    booforum Member

    Joined:
    May 20, 2005
    Messages:
    186
    I recently contacted your support regarding that fact that upon upgrading from v3 to v4 of aMember, all of the sales tax is merged as a total sale (and loses the separation).
    Here is the response I received:
    "> unfortunately import3 does not move tax field from version 3 to version 4.
    > Could you provide access to phpmyadmin or better cpanel?
    > I will try to fix it first on test installation and then secondly on live setup?"

    This seems a little crazy to me.
    This is essentially a bug, and I find it difficult to believe that several people are not having a problem with this. It's a major problem come tax time. Wouldn't the more efficient method to be to provide a fix or automated method, so you are getting user's CPANEL information and fixing it on a case by case basis.
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Yes, it is definitely a bug and we are looking for a better way to get it fixed, that is why we asked for access info to check it in the first place. If that is a problem, we will fix it anyway but it will take more time to discover.

    Regarding tax problems - I believe there should not be any problems. Just take tax amouns from v3 and add tax from v4 for periods since upgrade.
  3. booforum

    booforum Member

    Joined:
    May 20, 2005
    Messages:
    186
    Sorry...Yeah, it's going to be a problem. However, it seems like a pretty easy problem for you guys to simulate. All you need to do is create a practice/temp v3 with a sale that had sales tax, then upgrade to version 4 and watch it merge.

    Your second paragraph makes no sense at all. The problem is finding sales tax from Q1-Q3 in my aMember now. It doesn't exist because it's merged with just common sales.
  4. booforum

    booforum Member

    Joined:
    May 20, 2005
    Messages:
    186
    Do you have an estimate of when this fix will be available?

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