Second tier stopped working

Discussion in 'Troubleshooting' started by maximize, Jan 18, 2013.

  1. maximize

    maximize Member

    Joined:
    Mar 5, 2007
    Messages:
    108
    We have been happily calculating 2nd tier commissions on all of our nearly 200 products for a long time. Then in December, they stopped calculating them at all on some products.

    We didn't discover it until Dec. 31 when we were paying out end of month commissions. What would cause that?
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Could be related to the Dec 31 2012 bug, what version of amember?
    Did you perform the fix?

    David
  3. maximize

    maximize Member

    Joined:
    Mar 5, 2007
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    The version is 3.2.3. David, is this the custom fix you sent an e-mail about? I'd like to take advantage of your fix just to make sure.
  4. davidm1

    davidm1 aMember User & Partner

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    I think 3.2.3 had fixed the issue i emailed about. You had better contact amember support on this one.

    David
  5. maximize

    maximize Member

    Joined:
    Mar 5, 2007
    Messages:
    108
    thanks - have done so now.

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