securepay not getting money/client card denied

Discussion in 'Payments processing' started by cubanalust, Mar 18, 2009.

  1. cubanalust

    cubanalust Guest

    amember is not communication with the securepay portal. I am getting clients that saying their credit info is being declined and when i contacted secure pay they say that the info is correct but the software is not sending the info over. can you please help me trouble shoot the issue here asap because i am losing money. also can you CC the email to my webmaster at linkzmedia@sbcglobal.net.

    can anyone help me quick because i am losing clients.
  2. codeispoetry

    codeispoetry aMember Pro Customer

    Joined:
    Jan 12, 2009
    Messages:
    336
    Hi cubanalust,

    Have you sent a support ticket to amember helpdesk yet?

    Lee
  3. cubanalust

    cubanalust Guest

    yes i have and i'm not getting the help fast enough.

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