send lost password error

Discussion in 'Troubleshooting' started by wasp88, Jun 25, 2006.

  1. wasp88

    wasp88 New Member

    Joined:
    Mar 12, 2006
    Messages:
    14
    I get an error message when I enter a username or email address in the "lost password" field:

    Lost Password sending error

    The information you have entered is incorrect
    User is not found in database.

    Return to log-in page and try again ​


    This occurs either from the "lost password" link on the home page or from /amember/sendpass.php. :confused:

    Here is the code I am using for the home page link:

    Code:
    <form id="sendpass" name="sendpass" method="post" action="/assets/amember/sendpass.php">
    	  <table width="90" border="0" cellspacing="0" cellpadding="3">
            <tr>
              <td><img src="/assets/nav/left_nav_lost_02.jpg" alt="left_nav_lost_02" width="90" height="69" /></td>
            </tr>
            <tr>
              <td><input name="amember_sendpass" type="text" id="amember_sendpass" size="10" /></td>
            </tr>
            <tr>
              <td><input name="Input" type=image value=Login src="/assets/nav/left_nav_send.jpg" alt="left_nav_login_button" width="90" /></td>
            </tr>
          </table>
          </form>

    Please help and thanks!
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Does it work when you submit "lost password" form at amember/login.php ?
  3. wasp88

    wasp88 New Member

    Joined:
    Mar 12, 2006
    Messages:
    14
    Yes, I can use the "lost password" function from login.php. However, the instance I've created on the index.shtml page does not work.

    I'm using image files for the submit buttons. I think I have probably got the code entered incorrectly.

    Here is the code:

    Code:
    <form id="sendpass" name="sendpass" method="post" action="/assets/amember/sendpass.php">
    	  <table width="90" border="0" align="center" cellpadding="3" cellspacing="0">
            <tr>
              <td><img src="/assets/nav/left_nav_lost_02.jpg" alt="left_nav_lost_02" width="90" height="69" /></td>
            </tr>
            <tr>
              <td><input name="amember_sendpass" type="text" id="amember_sendpass" size="10" /></td>
            </tr>
            <tr>
              <td><input name="Input" type=image value="get password" src="/assets/nav/left_nav_send.jpg" alt="left_nav_login_button" width="90" /></td>
            </tr>
          </table>
          </form>
    Here's the error message I get:

    Lost Password sending error

    The information you have entered is incorrect
    User is not found in database.

    Return to log-in page and try again ​

    Thanks,
    joel
  4. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    <input name="amember_sendpass" type="text" id="amember_sendpass" size="10" />
    replace to
    <input name="login" type="text" id="login" size="10" />
  5. wasp88

    wasp88 New Member

    Joined:
    Mar 12, 2006
    Messages:
    14
    Perfect! Thank you very much. :)
  6. ramiro77

    ramiro77 New Member

    Joined:
    Jun 25, 2007
    Messages:
    2
    Where can you edit the actual contents of the forgot pass email ?
  7. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    aMember CP -> Setup -> Email -> Send Password to Customer

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