Sending out emails for product renewals...

Discussion in 'Payments processing' started by alexjc, Jul 8, 2008.

  1. alexjc

    alexjc aMember Pro Customer

    Joined:
    Mar 10, 2008
    Messages:
    6
    Hi,

    As far as I can tell, the "Sign-up" email template within the product is only used if this is the first user sign-up. Is this correct?

    If so, how can I make it such that a product ALWAYS sends out an email whether it's renewal or sign-up? Would using an autoresponder series do the trick, or would this result in a duplicate email for those signing up?

    Thanks,
    Alex
    alexjc, Jul 8, 2008
    #1
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    In the product, set an email to be sent on day 0, and set "Send Automatic Emails after Renewal" to reset days.

    David
    davidm1, Jul 8, 2008
    #2
  3. alexjc

    alexjc aMember Pro Customer

    Joined:
    Mar 10, 2008
    Messages:
    6
    Thanks davidm1!

    I just noticed I can disable the first sign-up email so there are no duplicates.

    Alex
    alexjc, Jul 8, 2008
    #3

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