Signup details not recorded

Discussion in 'Troubleshooting' started by pixelpix, Jan 29, 2010.

  1. pixelpix

    pixelpix aMember Pro Customer

    Joined:
    Jun 16, 2009
    Messages:
    19
    [SOLVED] Signup details not recorded

    Hi,

    I have just noticed that some of my new members only have their username and email recorded in the aMember Db.

    I have tested the signup process myself and I am unable to complete the process unless I have ALL fields entered. These are then reflected in the aMember Db just fine.

    Any ideas how some members are getting around the "required fields" on signup? (....this suggests intent I know and it may just be an error where the fields are failing to be recorded, either way I need to fix it.)

    Any help appreciated.

    Cheers

    Rusty
  2. erwinvdb

    erwinvdb aMember Pro Customer

    Joined:
    Aug 30, 2007
    Messages:
    264
    Maybe they removed their details using the member profile page?
    Check your settings in:
    Admin CP > Setup/Configuration > Advanced > "User can change the following fields"
  3. pixelpix

    pixelpix aMember Pro Customer

    Joined:
    Jun 16, 2009
    Messages:
    19
    Thanks for the idea. I just checked it and while I allow users to change some details, even those that I don't allow are missing from some user profiles..... so unfortunately that is not the answer. :(

    Thanks again anyway, it was worth a look. :)

    Rusty
  4. pixelpix

    pixelpix aMember Pro Customer

    Joined:
    Jun 16, 2009
    Messages:
    19
    PROBLEM SOLVED:

    Sorry, it was my bad. :(

    It turns out that these latest members are in fact returning members from 2007.

    This is prior to aMember managing my gallery users. When I setup aMember I imported the existing users (username/pass & email only) from my gallery database.

    So while these latest subscriptions seemed to come from new members to me, they are in fact old existing members who didn't need to "signup" through the aMember process where the missing data would have been collected.

    Sorry for the trouble & thanks.

    Rusty

Share This Page