SMTP integration with smtp.com

Discussion in 'Troubleshooting' started by kennethav, Jun 28, 2011.

  1. kennethav

    kennethav New Member

    Joined:
    Aug 25, 2010
    Messages:
    2
    I'm trying to use SMTP.com to send email from Amember, but am running into some trouble.

    I've setup amember's email configuration to use smtp.com as specified here:
    http://www.smtp.com/support/client-config

    And I'm able to successfully send a single email. But subsequent emails fail. I'm thinking it has something to do with SMTP authentication (SASL), since SMTP.com says that must be ON, but Amember has no option for that.

    I've tried specifying my hostname in the form username:password@smtp.com but that didn't work. It doesn't seem right anyway since my SMTP.com login is my full email address (username@domain.com)

    Any thoughts on how I might work around this?
    thanks!
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Acvtualy authentication will be set to Yes in amember automatically if you specify login/password for SMTP.
    Also if you can send single email then configuration seems to be correct.
    How did you test this exactly? Did you receive any errors regarding SMTP in ammeber CP -> Error/Debug log?
  3. kennethav

    kennethav New Member

    Joined:
    Aug 25, 2010
    Messages:
    2
    No error messages there, no.
    Another strange thing, though... I have two installations of amember on two different sites. Both are setup the same way. But one works and one doesn't.

    The message I see in the popup when I test smtp mail is this:

    Email method verification

    There was an error sending the email message
    SMTP Error: Could not connect to SMTP host.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk and provide access info I will try to investigate this.

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