Some of my members can't access the protected page

Discussion in 'Troubleshooting' started by jonru, Jun 3, 2010.

  1. jonru

    jonru New Member

    Joined:
    Jan 16, 2010
    Messages:
    9
    Dear Amember,

    I am using amember 3.1.8PRO version, and installed it in WebMerdeka.com. On this site, I provide some paid products.

    For each product, I provide a specific URL address that is protected by new_rewrite system. Let say (for example), URL address for Product A is webmerdeka.com/amember/product_a

    Several of my members are experiencing problems when accessing that specific URL address. They've successfully logged. And I have activated their subscription too. But when they tried to access the specific URL address, they got the error message:

    It makes me confused, since the other members have no problem when accessed the same URL address.

    FYI,
    This problem is not just happening on one product, but on almost all products.

    How can I fix this problem? Please help me. Thanks a lot.

    Jonru
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Contact as in helpdesk and provide access info and exact example of user in trouble.

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