Stats from amember backend different from adwords

Discussion in 'Troubleshooting' started by pixeldust, Nov 22, 2010.

  1. pixeldust

    pixeldust Member

    Joined:
    Nov 1, 2010
    Messages:
    45
    Hi guys,

    i have something strange happening.

    When i check my conversion/sales stats in google adwords it shows a completely different number from the sales stats in the amember backend.

    The servertime is set to my local time, but does amember pull the time from somewhere else? And if so, how do i set the time correct?
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    No. aMember use server time as well.
  3. pixeldust

    pixeldust Member

    Joined:
    Nov 1, 2010
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    Thats really weird, i doublechecked the server time and it shows up as local time, but somehow the stats differ greatly.
  4. pixeldust

    pixeldust Member

    Joined:
    Nov 1, 2010
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    Alex i checked the server time and it is 100% my local time.
    However, when i check the sales records, there is a big difference between the time of the actual sale in amember stats and the timestamp i get from the email.

    The way i check this: I get an email from swreg or paypal about a sale, with a timestamp, when i compare these with the timestamp from the admin backend there is a huge difference.

    How can i fix or check this?
  5. alexander

    alexander Administrator Staff Member

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    Jan 8, 2003
    Messages:
    6,279
    Timezone that you have in your mysql server may be different.
    Please contact me in helpdesk and provide access info, will check what can be done.

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