Subscription cancelled but access still valid until 2010!

Discussion in 'Payments processing' started by scooterdam, Aug 26, 2010.

  1. scooterdam

    scooterdam New Member

    Joined:
    Oct 24, 2009
    Messages:
    27
    hi,
    i'd like to figure out why when one cancel and still can access the forum? i've applied the security patch btw. this is serious IMO.
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    It is not related with security fix at all.
    Customer will have access until his PAID period expires. On expiration he will be disabled. If that does not happen, this is a problem with configuration or handling of IPN notifications from payment processor. Contact us via helpdesk.
  3. scooterdam

    scooterdam New Member

    Joined:
    Oct 24, 2009
    Messages:
    27
    Sorry it was not until en 2010 but until end 2012. I'll send a ticket to HelpDesk.Thanks.
  4. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    I recommend to wait until customer paid period expires - calculate it according to last payment date + your subscription period. Then just wait for next day upon expiration - the magic will happen. Which payment system do you use?

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