Subscription Period Problem on New Install

Discussion in 'Troubleshooting' started by gswaim, Feb 3, 2004.

  1. gswaim

    gswaim CGI-Central Partner

    Joined:
    Jul 2, 2003
    Messages:
    641
    aMember Afficianodos,

    I have been lurking in here for a while. I purchased and had Alex install aMember Pro today. I am "shaking" it down and have come across something a little strange.

    I am in no real rush, since this site will not roll out for a couple more weeks, so I will post here instead of starting a ticket...

    I am using aMember Pro with the UBB.threads plug-in. I have 10 different subscription products that all last 2 months. When you subscribe to the first product, all is well. You get added to the correct group in Threads for the correct amount of time (starts on the current date and goes 2 months into the future).

    When you subscribe to the second subscription product the subscription period starts when the first subscription ends and goes for 2 months into the future. These products are not related and you should be able to have concurrent subscriptions. You shouldn't have to wait until one expires before another one starts.

    Anybody got any ideas on what I need to change in setup?
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    1. It is completely not related with UBBT.
    2. aMember CP -> Edit Products
    Have a look to field "Renewal Group". Set different values for this field for your products.
  3. gswaim

    gswaim CGI-Central Partner

    Joined:
    Jul 2, 2003
    Messages:
    641
    Yep Alex, that took care of it! Thanks for your great service and great product!

    Grant

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