Trial problem

Discussion in 'Troubleshooting' started by mh718, May 3, 2004.

  1. mh718

    mh718 New Member

    Joined:
    Feb 4, 2003
    Messages:
    36
    Do any of you know the answer to this:
    I have a product that offers a 2-week free trial. On the product page, I have the price set for the amount per month, plus I have 14 entered into the trial period. I also put "2" in the Trial Group field and I think this is supposed to keep it from letting someone get the free trial over and over again--this is from the Admin page:

    Trial Group
    If this field is filled-in, user will be unable to order the product
    twice. It is extermelly useful for any trial product. This field
    can have different values for different products, then 'trial history'
    will be separate for these groups of products.
    If your site offers only one level of membership,
    just enter "1" to this field.

    But from the member.php page, the product with the free trial shows up and you can keep clicking on "order" over and over again and it will show a payment history that adds 2 weeks every time, in sucession and never collects credit card information. It should not allow this, according to the Trial Group description above. Also, I do not see any "trial history" as described above. Where would that be?

    Thanks for your help.
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    problem fixed.
  3. smedway

    smedway New Member

    Joined:
    Sep 20, 2005
    Messages:
    2
    What version of aMember is this for?
    Or what plug-in are you referring to?

    The version i have does not offer this trial group option, and it sounds like it would solve some of the problems that i am having. Please let me know. Thank you.
  4. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Trial Group is available in all recent versions, but it is visible and functioning not for all payment processors.

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