I am trying to understand how the trial memberships are tracked. During testing, I have test cases that subscribe to the system using different email accounts and ID's. After we review the subscription, we delete the user from the system. When they try to sign up again, we receive "You signed-up for this trial subscription already", but I cannot find any record of them in the system. How is this handled? And what do I need to do to allow for testing? Thank you for any input...
Did you delete the payment or the user? Are you integrated with any CMS systems? Did you make sure they got deleted from these? David
I deleted the user account (from within the admin area), which I would expect to delete the payments in aMember as well. As for payment system, we are using Authorize.net-CIM. I have checked there as well, and there is nothing for this user in the CIM. For CMS, no, there is no integration with connected to this database. All other site functions are custom code. Thank you for you reply and help.
aMember also check CC info entered by user. So if you have other users who signup for this Trial using the same CC number, amember will return above error message.