Trouble with email sender name

Discussion in 'Troubleshooting' started by 2wevi, Jun 23, 2009.

  1. 2wevi

    2wevi New Member

    Joined:
    May 30, 2009
    Messages:
    4
    Hi,

    My Admin Email is myname@gmail.com
    Outgoing email address is team@mysite.com, and the
    Email sender name is 2WebVideo

    My problem is whenever an email is sent from within aMember, the email sender name is shown as 'team', and not '2WebVideo'.

    I contacted the web host. They say the fault is to do with my aMember setting.

    Please help. I've a ticket open for this also.

    Partha
  2. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Check:

    aMember Admin CP -> Setup/Config -> Email Tab -> Outgoing email / name settings
  3. 2wevi

    2wevi New Member

    Joined:
    May 30, 2009
    Messages:
    4
    Skippy,

    Thanks for responding. But it's not what you've suggested. There is nothing wrong in my settings of outgoing mails. As I've mentioned above, I contacted the web host and they are saying the remedy lies with aMember settings. But where in aMember settings...I don't know!

    I've a ticket open for this, but so far no reply has come from aMember.

    Partha
  4. 2wevi

    2wevi New Member

    Joined:
    May 30, 2009
    Messages:
    4
    I've corrected it. Done as under:

    On my computer, located the file

    amember > includes > phpmailer > class.phpmailer.php

    There, I changed

    var $FromName = "Root User";
    to
    var $FromName = "2WebVideo";

    The 'class.phpmailer.php' file is copyrighted by Alex. I'm not sure if my correction as above is legal, but it does solve my problem.

    Still to hear from aMember to the open ticket on this.

    Partha
  5. 2wevi

    2wevi New Member

    Joined:
    May 30, 2009
    Messages:
    4
    Forgot to mention: After changing the class.phpmailer.php file I FTP-uploaded it to my site to take effect.

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