Unable to change subscription - weird error

Discussion in 'Troubleshooting' started by aramtch, Dec 11, 2009.

  1. aramtch

    aramtch New Member

    Joined:
    Oct 13, 2009
    Messages:
    11
    Hey everyone... we have a subscription site that offers two levels of subscription: Basic Plan (which allows access to some of the content, is free for one month, and then expires) or the Premium Plan (which allows access to all content, is $144 for a year, and then expires).

    The problem is this. When a user signs up for a Basic subscription, and then later logs into his profile and attempts to upgrade to a Premium subscription, the system won't let it happen. It instead reloads the page with the red "error" box, however there is no error in the box.

    I even tried to debug by printing out the raw contents of the error array, but the array was empty.

    In the aMember Admin, the products seem to be configured correctly. See the screenshots below.

    Is there something we're missing? Any help would be hugely appreciated. Thanks!
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Setting looks ok.
    Is your amamber admin/setup/advanced/ Limit Renewal set to dont limit?


    Maybe a bug?

    David
  3. aramtch

    aramtch New Member

    Joined:
    Oct 13, 2009
    Messages:
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    yes, admin/setup/advanced/ Limit Renewal is set to "dont limit"...

    I'm completely stumped and pretty stuck. Anyone have any imore insight? Is there an Administrator that could take a look and see if perhaps it is indeed a bug?
  4. alexander

    alexander Administrator Staff Member

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    6,279
  5. arpowers

    arpowers New Member

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    Nov 8, 2009
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    on my local server, I'm getting the same 'blank' error on the add/renew subscription form.

    What was the resolution to this problem?

    as proof I've added a pic, the blue line is supposed to have an error in it...
    [​IMG]
  6. arpowers

    arpowers New Member

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    Nov 8, 2009
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    this was due to 'deeply' integrating a WP installation.

    The line to require the "wp-blog-header.php' file was throwing the mystery error.

    Anyone have an idea why?
  7. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Well I need access in order to test this. Please contact me in helpdesk

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