Unable to manually refund invoice

Discussion in 'aMember Pro v.4' started by simonsays, Dec 20, 2012.

  1. simonsays

    simonsays aMember Pro Customer

    Joined:
    Aug 5, 2008
    Messages:
    45
    I cannot manually refund a transaction made through Authorize.net. As an example, I voided a customer's payment through Authorize.net website, so I wanted to manually do a refund of the invoice through aMember so that payment would not longer be active. However, when I go to the payment invoice and select "refund", the record shows "refunded" for 1 second then reverts back to "refund" and the transaction still is not refunded. This only occurs with Authorize.net, not for transaction made through PayPal or 1ShoppingCart. Any ideas?
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    I believe plugin try to refund transaction as well but it is refunded already. Or may be there is an error when plugin send refund request. Please contact us in helpdesk we need to check invoice logs.

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