Undo cancellation

I had a member accidentally cancel their subscription and I'm trying to figure out how to undo that cancellation within the aMember admin section without requiring the customer to re-register.

Any suggestions?

Thanks
Barbara

Are you rebilling locally or using a 3rd party like paypal?

David

I use third party billers: authorize.net and paypal. This customer was an authorize.net person.

It's possible and I've done it before but it's not easy.

Log into your mysql database using something like phpMyAdmin so you can view the tables and content.

Go to the members_members table.

Find one member that *is not canceled* and look at the field with the huge block of text - copy it to Notepad or something.

Now go to the member that accidentally canceled and do the same -

At the END of the block of text for the canceled members there are some extra characters to identify that they canceled.

DELETE those extra characters, so the end of that text looks exactly like the end of the current members text.


And that's it...

*Feature Request* - Alex, we'd *love* to be able to undo cancelations from the User Info page!

It worked! The Cancelled order was undone

scott_wa1,

Your workaround did the do... or should I say undo!

As well, your instructions were succinct, and easy to understand. Thank you so much for taking the time to share them with me and the other forum visitors.

Best,
Barbara