unrouteable mail domain

Discussion in 'Troubleshooting' started by RobNYC, Sep 16, 2004.

  1. RobNYC

    RobNYC Guest

    Im not sure if this is an amember issue,
    The sent emails arent making it, instead im getting bounce backs "unrouteable mail domain"

    Ive tried both sendmail and smtp ... no luck yet .. suggestions?
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    It is definitely a mail server problem, please forward such error e-mail message to your system administrator / hosting support. It has no relation with scripting.
  3. regan

    regan New Member

    Joined:
    Sep 9, 2004
    Messages:
    6
    unroutable....

    Hi,

    I had this problem too. It can occur when the server name isn't the same as the domain being used in the email. e.g. server may be called: hosting1.myhostdomain.com but your own domain badteeth.com is virtually hosted. Sendmail protects itself (and you bandwidth) from spam relaying via your server, i.e. the mailserver receiving your email checks to see if the mail server's name sending the mail matches the domain the email appears to be sending from, if it doesn't pretty much everything will bounce back.

    Solution: If, like me, you host Amember and Sendmail on the same server which is a different server to your regular SMTP/POP mail then I suggest the following: go to your domain management, create a separate subdomain, e.g. mail2.badteeth.com, direct this to your hosting1.myhostdomain.com, ask your hosting co to change your server name to mail2.badteeth.com. This will not affect your web hosting or your existing mail server and gives you the option of configuring a full mail server on mail2.badteeth.com later or simply moving it to another server by a simple DNS record change. You could of course change the server name to your main subdomain, i.e. www.badteeth.com.

    A little knowledge shared, hope it helps,
    Regan
    Bollywood.tv

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