Update Credit Card Info with Authorize.net CIM

Discussion in 'Payments processing' started by rcstar, Jun 12, 2010.

  1. rcstar

    rcstar aMember Pro Customer

    Joined:
    May 23, 2010
    Messages:
    27
    If a customer is subscribed to aMember with Authorize.net CIM as the payment plugin, and they want to change their credit card information for the next renewal, how will they do this?

    I can't seem to figure this one out.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    User will be able to update CC info from his member's account: /amember/member.php
    There will be "Update CC info" link.
  3. rcstar

    rcstar aMember Pro Customer

    Joined:
    May 23, 2010
    Messages:
    27
    I have a dummy account setup with authorize.net, but I see no update cc info link. Where is it?
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    It will be available only for real recurring payments. Do you have recurring product?
  5. nomaddesign

    nomaddesign Member

    Joined:
    Aug 25, 2005
    Messages:
    67
    Will this work correctly from the Admin interface as well.... or does the CC change need to be done from the customer "Update CC Info" link when using CIM on recurring transactions?
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    No this will not work for CIM because hook will not be executed. If you will update from aMember CP, this only change values in aMember database, and will not execute plugin's update function.
  7. celina

    celina Member

    Joined:
    Sep 9, 2008
    Messages:
    86
    i am using linkpoint and i have a real, recurring active subscriber for whom the update credit card link is not showing. she also tried to purchase additional items which did not go through. somehow i think her status is set somewhere to 'not paid' perhaps, although she still has an active subscription. what can i do to make the link show up again (it does show for other subscribers). she needs to update her cc info but can't.
  8. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    celina, just contact us via helpdesk with aMember CP login info and the username in trouble.

Share This Page