Upgrade not overiding Free subscription

Discussion in 'Payments processing' started by andy_glo, Nov 11, 2010.

  1. andy_glo

    andy_glo Member

    Joined:
    Aug 29, 2006
    Messages:
    51
    Hi there, I have changed my setup.

    I am using vbulletin and all signups are through amember.

    I have free signup and a free vbulletin usergroup setup.

    I also have an upgrade package.

    Someone signed up but it did not change their usergroup from Free to paid.

    Hi have the selection box highlighted for my paid vbulletin group.

    It only works if I go into amember and edit their subscriptions and turn off their free subscription and re-enable the paid one.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Do you mean primary user group?
    Was paid group added to user's account at all (in secondary groups)?
  3. andy_glo

    andy_glo Member

    Joined:
    Aug 29, 2006
    Messages:
    51
    Hi Alex, I am using Primary usergroups for my setup.

    This worked fine for me as a paid only website.

    I am now allowing free signups to my website as a primary group.

    I had hoped amember would change the free primary group to a paid primary group.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk, provide access info and example of user in trouble I will check what can be wrong.

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