Upgrading from 3.1.8pro

Discussion in 'aMember Pro v.4' started by seanadl, Apr 17, 2013.

  1. seanadl

    seanadl Member

    Joined:
    Dec 16, 2005
    Messages:
    59
    I have purchased the latest version of Amember and would like to upgrade from our older version 3.1.8.

    Is there any documentation to help?

    Thanks
  2. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
  3. seanadl

    seanadl Member

    Joined:
    Dec 16, 2005
    Messages:
    59
    Thank you miso,

    So it says on there that if i use recurring payments that i need specialist support. We use recurring worldpay payments with Amember - so will we need an Amember staff member to install/configure this for us?
  4. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
    double check with the support guys - they'll let you know if there are any funky issues to worry about when dealing with worldpay during migration.
  5. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    I have used WorldPay for some time now and started using recurring payments in May of last year so repayments based on annual renewals not had a chance to test fully in that live situation as renewals not due to start until end of May.

    I do have a test site, with a fully licensed aMember installation, and on that site set up daily and weekly renewals using the WorldPay test installation. Each seemed to work OK.
  6. seanadl

    seanadl Member

    Joined:
    Dec 16, 2005
    Messages:
    59
    Hmmm,

    I'm doing the upgrade as per the instructions but it is not working.

    When i do a test conversion using the admin-import3 script to bring products and users from Amember3 into Amember4 only the products get converted. None of the users are coming through. When i rebuild the DB there are 0 user records.

    Thanks,
    Sean
  7. mspronk

    mspronk aMember Pro Customer

    Joined:
    Feb 6, 2007
    Messages:
    8
    Going through the same process and running into the same issue: After running the admin-import3 script only my (8) products are imported. Nothing else, and most importantly, no users!
  8. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk. I will try to run first time import and check what can be wrong.

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