Urgent help needed,

Hello everyone here,

Urgent help needed,

I have upgrade new Pro3.1.1 my previous version was Pro3.1.0 but after upgrading new_rewrite is not working.

Best Regards,

Hello,

I have enable new_rewrite option in previous version Pro 3.1.0 but yesterday i have upload new version Pro3.1.1 upgrade files. After that new_rewrite option is not working.

New_rewrite option is enable in amember Cp plugin but in Manage Products >>protecting folders its showing below error in red

"new_rewrite (RewriteRule doesn't work in .htaccess files on this server)"

Most advanced method of protection - user will see your custom HTML login form. This method can protect ANY type of content, and will NOT cause problems with complex PHP scripts residing in protected area.
Access sharing prevention works automatically with this plugin.

waiting for urgent reply

Sounds like amember is doing some server checking to see if you can use new_rewrite and coming up with a false positive.

Contact support to have them fix it. Theres probably a simple way to override the check.

David

Hello,

Thanks for your response,

I have open ticket two times but from last three days no response from customer support department.

I need urgent help so i can start paid membership program. Its already to much delay to launch membership program.

Hi,

Feel free to contact me at phill @ getresults.co.nz.

Or skype - username: nzsixthsense

I'll be happy to take a look for you.

Thanks,

Phill

Hello,

Thanks for the response & help,

I have protect two different membership but one is working & other is not working. new_rewrite is enable.

Your Subscriptions:

""Link working""

1) Basic Typist ""Link working""
-----------------------------------------------------------------

"" Not Working""
2) Online Typist
------------------------------------------------------------------


I want to protect more folders but new-rewrite option is not working in amember CP. new_rewrite option is enable in amember Cp

I got two more errors
---------------------------------------------------------
<b>WARNING:</b> Cannot find applicable e-mail template for [send_payment_admin,en,,] in line 1192 of file /home/www/abc.com/amember/common.inc.php
---------------------------------------------------------

DEBUG (CRON OUTPUT):
<b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php
<b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php
<b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php

-------------------------------------------------------------------------------
Looking forward for earlier reply,

Best Regards,
Candy

Hello,

Why your company is not providing support? No reply from 72 hours, Where should i go? I have email 4 days back no response,

Please provide me support, Two month already waste. Your amember manual is not helpful no guide lines there & wasting of time on email support.

------------------------------------------------------------------
I have enable new_rewrite option in previous version Pro 3.1.0 but yesterday i have upload new version Pro3.1.2 upgrade files. After that new_rewrite option is not working. Its enable in amemberCp. Please provide me complete guide so if in future so i can solve this problem my self.
------------------------------------------------------------------
Note yoursite mean: my site name

I got two more errors
---------------------------------------------------------
<b>WARNING:</b> Cannot find applicable e-mail template for [send_payment_admin,en,,] in line 1192 of file /home/www/yoursite.com/amember/common.inc.php
---------------------------------------------------------

DEBUG (CRON OUTPUT):
<b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php
<b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php
<b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php

-------------------------------------------------------------------------------

Is there any one who can help me? I am fedup of no support from amember team.

From last month two i am upgrading and upgrading. Your script is not stable uptill now.

New_rewrite option is enable in amember Cp plugin but in Products >>protecting folders its not working please send me guide so i can change my self.

Best Regards,

Have you ever had new_rewrite actually working?
Its not just a function of amember but also a function of your host set up.
Secondly if this is yet to become a working site then understand that urgent priority jobs from live sites may very often take priority.
ALso the priotity category you attached to your support ticket in the help desk will affect its

Hello steve,

Thanks for your response,

Top Urgent Ticket Number : EJR-96320-623
----------------------------------------

I have upgrade Pro 3.1.0 yesterday i have upload new version Pro3.1.2 upgrade files after that protecting folder is not working client memberarea.

There is no such coding or support in the manual on amember site. I am also using other membership site with easymemberpro there response is appreciable because they reply in time frame within 24 hours. I have pay for amember script.

I have only one complain related to amember that there response is very poor & slow. If i need urgent response , i have to wait for 3 to 4 days. I am satisfied with the script but due to late response i am fedup on slow response.

EJR-96320-623

Looking forward for earlier reply,

Amember's support staff don't seem to work weekends so that's the problem you're hitting.

And if you update your support ticket while waiting it will be put at the bottom of the ticket queue again.

Hello,

Thanks to amember team for all support,

I am very grateful to amember team that my problem is solve and lot of burden & tension is now release from me.

Thanks & Best Regards,