Urgent - payments not recurring

Discussion in 'Troubleshooting' started by toniclodge, Oct 29, 2010.

  1. toniclodge

    toniclodge New Member

    Joined:
    Sep 20, 2009
    Messages:
    12
    On July 28th my website started taking recurring payments with a subscription length of 3 months (using Moneris as the payment processor). So the first three customers who signed up on July 28th should have recurred yesterday. However, instead of a recurring payment their account has expired, and no payment has been made from their credit card.

    This is a huge problem! I have hundreds of customers who, it now seems, will not be re-charged, but will simply expire. Someone needs to look into this ASAP, with every passing day more customers expire.
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Post your product settings.

    David
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    To things that you should check:
    1. amember CP -> manage products -> Edit Product -> recurring should be enabled.
    2. amember CP -> Setup -> Advanced -> External Cron job should be configured and working.

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