User Active but the last payment is expired (???)

Discussion in 'Payments processing' started by adrianogaleno, May 31, 2012.

  1. adrianogaleno

    adrianogaleno Member

    Joined:
    Jun 26, 2007
    Messages:
    34
    Hello, I run into this issue when I searched for a certain user, the main screen shows the membership as active. When I click to see the details, it's expired.

    User Payments/Subscriptions


    Product    PeriodPayment SystemReceipt #Amount, $PaidStatus
    Product Information 04/21/2012 - 05/21/2012 Credit Card Payment 6GV...........40B $9.99 YES Expired
    It is not a major issue, but I would like to know the logic behind this since it affect our membership real counting. I'm also worry that the same thing is also happening with other users. Is it related to any settings? Was it a glitch?

    Thank you

    adrianogaleno, May 31, 2012
    #1
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    It seems to be a glitch.
    Try to run aMember CP -> Rebuild Db. This should fix user's status.
    alexander, Jun 1, 2012
    #2

Share This Page