User Info Page not showing Custom Fields

Discussion in 'Installation' started by cerberos, Dec 26, 2010.

  1. cerberos

    cerberos New Member

    Joined:
    Dec 26, 2010
    Messages:
    14
    Hey there.

    While running the demo program, I had to add several fields for this program to work properly with our organization's system/information.

    I added:
    Street
    City
    State
    Postal_Code
    Country

    to the user information panel.
    It was working fine.

    The demo expired, we purchased the license, ran the re-install and all seems to be fine. However, my user info page doesn't show my custom fields.

    The fields are in the mySQL DB with the data.

    If I try to add them again, it tells me that they already exist.
    How do I get this page to update to display the information correctly?

    Thank you!
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Sounds like something happened to the database during the change over to pro..
    Send in a tech support ticket.

    David
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    The problem was in reinstallation. When you upgrade as described here http://manual.amember.com/Upgrade_from_aMember_Pro_Trial all your settings will be inact, but when you reinstall into the same database, config table will be overwrited.
    Contact us in helpdesk we will help to readd these fields into config table.

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