User unsubscribed but receiving emails still

Discussion in 'Troubleshooting' started by tomfra, Jan 10, 2010.

  1. tomfra

    tomfra Member

    Joined:
    Dec 21, 2006
    Messages:
    199
    Hi everyone,

    I have had this problem reported several times - user unsubscribes in this account profile, the "check this box to unsubscribe" form box is indeed ticked but they get update emails I send via the admin panel still.

    Is this a bug in the aMember version I am using - i.e. 3.0.9?

    Tomas
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    May be there is another account with the same email?
    Also you mean emails sent from aMember CP -> Email users or automatic emails?
  3. tomfra

    tomfra Member

    Joined:
    Dec 21, 2006
    Messages:
    199
    I have aMember set not to allow multiple accounts with the same email so that's not possible. It seems both the automatic emails and emails sent from the aMember admin panel are being sent still although I am 100% sure only with the emails I sent from the admin panel manually.

    Tomas
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk I will check this.
  5. weburs

    weburs New Member

    Joined:
    Nov 5, 2008
    Messages:
    5
    We have got the same behavior on our installation. Please post a solution.
  6. weburs

    weburs New Member

    Joined:
    Nov 5, 2008
    Messages:
    5
    Why can I still not remove users from autoresponder

    When is this problem finally solved?

    We posted in 2008 - how responsive is aMember, I wonder

    Urs - @commetrics
  7. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Do you use latest version of aMember? If yes please contact me in helpdesk with examples.

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