Hi there, I have 2 products: Monthly Subscription Basic and Beta Monthly Full Subscription I am now taking Beta users and they will effectively have access to the same as the monthly basic subscription This is a PHP App written using the Zend Framework which I have protected the folders for and it works fine when I have been manually adding access to the Monthly Subscription Basic to new users. I have added Access permissions for both products to the protected folder. I let users register and pay for the first time last night for the Beta subscription. When they pay and logon they can see their subscription in the Active Resources, but when they click it they get "The database has encountered a problem, please try again later." -------------------------------------------- /no-access/folder/id/2 Failed loading Folder(2) Exception Am_Exception_Db_NotFound Am_Table->loadRow [ library/Am/Record.php : 734 ] Am_Table->load [ application/default/controllers/NoAccessController.php : 19 ] NoAccessController->folderAction [ library/Am/Controller.php : 139 ] Am_Controller->_runAction [ library/Am/Controller.php : 116 ] Am_Controller->dispatch [ library/Zend/Controller/Dispatcher/Standard.php : 295 ] Zend_Controller_Dispatcher_Standard->dispatch [ library/Zend/Controller/Front.php : 954 ] Zend_Controller_Front->dispatch [ library/Am/App.php : 1377 ] Am_App->run [ index.php : 40 ] -------------------------------------------- Is the "2" from "/no-access/folder/id/2" related to a product id? When I was testing I had a product id 2 which I've now deleted. I have raised a support ticket for this, but any help while I'm waiting would be greatly appreciated as I now have paying users who cant get access to my software. Thanks a lot Rob