Very Strange Template Issue...

Discussion in 'Troubleshooting' started by jvdeals, Jan 30, 2011.

  1. jvdeals

    jvdeals New Member

    Joined:
    Aug 10, 2007
    Messages:
    8
    Hi,

    I am running version 3.0.08 and I am having strange issues...

    1 Under Manage Product - I have set the Duration to 1 Year, but under User Payments/Subscriptions the period is 1 Month

    2 Under Setup/Configuration - Email - I have changed the 2 emails under
    "Messages to customer after payment" in the email templates - but they are
    not reflected in the actual emails.

    Ted
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    1. Check product settings and make sure that Trial settings are empty.
    2. Not sure I understood, do you receive standart emails (not modified) or not receive emails at all?
  3. jvdeals

    jvdeals New Member

    Joined:
    Aug 10, 2007
    Messages:
    8
    I used to have something in "Trial", but they are empty now... but still not working.

    I do receive email fine, but it does not update with the NEW message in my email template... it looks like it pulls the info from something old.

    Ted
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Ted,
    Please contact us in helpdesk. I need aMember CP info in order to investigate this.
  5. jvdeals

    jvdeals New Member

    Joined:
    Aug 10, 2007
    Messages:
    8
    Thanks Alexander, but I have figured it out. Our mistake.

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