I have been using the trial version of Amember quite comfortably for a little over a week, so I decided to fork over $180 and go ahead with the upgrade to the Pro version. As soon as I did, all of my registration and payment screens show errors at the top of the page before collecting any information. Specifically, the pages all start with: I understand there can be some hiccups in upgrades and installation, so I decided to ask for support. The "Contact" link said the office was closed, so I opened a trouble ticket. A full day has gone by and there has been absolutely no response. Meanwhile, no one has signed up for my site because all they see are a bunch of errors (I was getting some new subscribers before the "upgrade"). What is the average response time for trouble tickets? Do I need to do something additional to get support? More importantly, what can I do to fix these errors since the support folks won't be available now until next week?
You mention that you "upgraded" your trial to pro. Did you follow the instructions from the manual: http://manual.amember.com/Upgrade_from_aMember_Pro_Trial Regarding deprecated errors, your php error level, your server configuration is not running in production mode, need to create a php.ini in the root of your aMember install directory and add this to it: Code: display_errors = off Regarding session start errors, check the files indicated (signup.php and common.inc.php) and ensure they do not have any extra spaces or carriage returns at the bottom of the files. Regarding Plugin File error, did you purchase / install the Joomla plugin. If not, go to setup / configuration in admin -> plugins and push save to remove the reference (or purchase/install the plugin)
Thanks for the help. I followed all of the instructions in the manual, but it looks like there are problems in the signup.php file. I looked in the file and couldn't find any extra line breaks, but I'm not exactly a PHP coder. Is there a new version of this file available? I guess I am very disappointed that I paid for software with the promise (guarantee) of a response to a trouble ticket within 24 hours and my urgent trouble ticket has not only gone longer than that, but will now have to sit untouched until Monday.
Thanks again for the help. I was able to get rid of the Joomla error, but all the others still remain (I'm working on the deprecated error, too). Neither signup.php nor common.inc.php have extra line breaks at the top or bottom... any other suggestions?
OK, I finally fixed all of the errors except for one, thanks to your help and help from Google (no thanks, though, to the trouble ticket that is still untouched). The one last remaining error that I can't seem to fix myself is: WARNING: explode() expects parameter 2 to be string, array given in line 149 of file signup.php Any suggestions on this one?
Very sorry for delay with reply. This error has been fixed. Please let me know if there are any other errors or issues.
Thank you for helping with the "Explode" error... As soon as it was fixed, new subscribers started registering again! I do have another question, but it's not an installation question so I'll post it in a different forum. Thanks.