Very Very Weird PayPal Problem - Please Help

Discussion in 'Troubleshooting' started by avilos, Mar 28, 2010.

  1. avilos

    avilos New Member

    Joined:
    Jan 14, 2008
    Messages:
    1
    Hi,

    I am only offering a paypal option as a payment processor at the moment with standard paypal plugin.

    On my signup.php page, I have two payment options.

    One is for $77 and one for $167.

    The payment option for $77 is product no. 9 in my created products.

    The payment option for $197 is product no 8 in my created products.

    This morning I noticed 2 customers had ordered the $197 subscription but tried repeatedly to order via the $77 option, and then I received an email from one user telling me the $77 option is not working.

    Now... here's the strange bit.

    ====================
    What I Noticed
    ====================

    Since the site launched, the $77 option has been working up until yesterday.

    But now, when I complete the form, and have the $77 option checked, instead of going to the payment screen which one would get when making a paypal transaction, I am instead redirected straight to the paypal homepage.

    this is what the URL shows in the browser window when I am redirected and the page loads:

    https://www.paypal.com/cgi-bin/webscr

    If I try the $197 payment option, after completing the form on signup.php, that goes to the payment screen for paypal as it should be doing, showing my merchant name and who payment etc. will be made to.


    ====================
    What I Have Done
    ====================

    What I have done for now, is moved the $77 option to another place, so that you can see for yourself what is happening:

    http://twittollower.com/amember/signup.php?price_group=-4

    Just complete the first part of the signup and you will see what is happening.

    Instead of redirecting to the payment screen, it redirects to:

    https://www.paypal.com/cgi-bin/webscr

    So.... for now...

    In it's place on the actual signup form, I have created another product and another payment option within amember, and that is working just fine.

    ====================
    My Confusion And Worry
    ====================

    What I am confused about is that the product (product 9 @ $77) is set up just like all of my other products on amember, and has been the main product that has been purchased.

    Why has it suddenly stopped working?

    None of the other payments are affected on the site.

    Please help, as this is a real cause for concern for me, particularly as I may not have noticed had it not been brought to my attention.

    (I have thousands of dollars worth of rebills every day, so it would have seemed that transactions are coming through as normal, unless I checked specifically).

    Thanks In Advance, and any light you can shed on this issue will be most appreciated.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Change that product title and remove " from the title. Ttitle is being sent to paypal and it seems paypal don't like these symbols .

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