WARNING: Cannot find applicable e-mail template...

Discussion in 'Troubleshooting' started by faleandro, Sep 28, 2010.

  1. faleandro

    faleandro New Member

    Joined:
    Aug 2, 2010
    Messages:
    46
    Hello,

    when users select Offline payments and click submit, they get the message I configured on signup page, but at the top they also see this message:

    WARNING: Cannot find applicable e-mail template for [send_pending_admin,es,,] in line 1217 of file common.inc.php

    What do I have to fix in oder to that message dissapear?

    thanks.
  2. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
    Go into admin -> e-mail, find that email in the list (Send Pending E-mail to Admin or something like that), Edit Email Template and make sure that all fields are filled out (subject, message, etc) as this is 100% of the time the reason for these errors.

    You wouldn't believe it how many times I see it on non-english aMember setups... just because the admins don't customize and double check some of the emails.
  3. twholycross

    twholycross aMember Pro Customer

    Joined:
    Jan 30, 2007
    Messages:
    63
    I am getting the error <b>WARNING:</b> Cannot find applicable e-mail template for [send_payment_mail,es,,].... as well. It looks to me as though all the fields are filled out. Here is a screenshot. Thanks for any help.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    That screenshot is for signup email, but error about payment notifications.
    Create payment notification template for spanish language.
  5. drmartinjr3i3

    drmartinjr3i3 aMember Pro Customer

    Joined:
    Nov 21, 2010
    Messages:
    65
    i am having this issue and i have a subject message etc... filled out for English

    I am having the same issue. I am using a custom email sign up template. I checked to use it and then put in my text for the email - yet i get this error each time a new sign up takes place.

    Warning: Cannot find applicable e-mail template for {send_pending_admin,en,,} in line 1237 of file common.inc.php
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Error generated because you don't have Admin Pending payment notification template.
    Create it, or disable notification.

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