Weird billing reporting

Discussion in 'Troubleshooting' started by logert, Oct 26, 2006.

  1. logert

    logert New Member

    Joined:
    Mar 27, 2006
    Messages:
    3
    I have been using amember pro for a while and love the script. I have however been having some strange problems using amember with verisign's payflow pro.

    When I log into the cp of amember, I see the list of new sign ups; for example:
    Thu 10/26/2006 25 $223.75 17 $124.15

    This shows how many attempts and how many successful sign ups there were. However if I click on the date link to review in more detail, I see that there have actually been around $199.00 in successful sales. It is just not reflected correctly on the first page in amember.

    Is this a problem with Payflow pro's integration to amember?

    Also another thing that is weird is that when I log into Verisign to review the approved sign ups, I see that several people have multiple approvals for the same product on the same day. As if they tried to join, were unable, then tried a few more times and finally were approved. Only later did these payment attempts go through, and now I have to credit them back for all of the delayed approvals.

    Anyone know what may be going on?

    Thanksc
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Of course, I cannot know what happens. Please contact us via helpdesk, we will review logs and fix if necessary!

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