OK, when I purchased software from Amember, I was already frustrated with another company. Now I find myself frustrated with Amember. I purchased the software on Dec 31. Unbeknownst to me, they were out for the holidays, so the 24 hours installation statement would not ring true. It is now the 5 of January and my software is still not installed. I have heard all this great stuff about support and customer service. For me right now, It is a O a big O and I am disappointed that I have had to wait this long for something I've paid for. I understand one needs vacations and takes holiday breaks. But I am on a time line and have already lost over a month. I need to get my membership site launched soon and this again is yet another delay. Can SOMEONE tell me when my software will be installed? I want it done ASAP or a refund. It doesn't matter how good the software is and who is using it, if someone purchases it and can NOT use it after 6 days. I bought it because of the reputation of the company and flexibility of the software, but if I can't use it, then I have wasted time. I don't like wasting time or my money. So, something must be done. Looking for answers in California Ms. IBBMA
I am assuming you have a support ticket in, if so they should respond within 24 hours, always have faithfully past couple of years for me, maybe they are taking a well deserved vacation I don't know?, I will install for you if you want, it's very simple and only takes about 10 minites if you provide the info i'll need, contact admin @ surfbill.com
The site clearly says that they are not there during the holidays so I dont know what your problem is. I know that they are working away a week of tickets so dont jump to the gun that quickly and relax Amember is cool and so it the Amember team. I have been using their software for more then 6 years and I am happy
I know it's hard to relax when you are anxious to get your site up and running but please do. The aMember team is top-notch and their support is the best you'll find anywhere. Believe me, you'll be glad you waited. Mike Barcus/admin http://resellitforprofit.com http://yourshoutbox.com
I'm sorry for delay with installations some clients have experienced during holidays. We had office closed from Dec-31 to Jan 3, then Jan-4 resolved all urgent tickets, and Jan-5 started new installations. I'm sorry again for all delays, and next year we will make our schedule more outlined on website.