Where is Amember Team Poor Support

Discussion in 'Setting-up protection' started by cneuk, Jul 7, 2008.

  1. cneuk

    cneuk New Member

    Joined:
    Apr 16, 2008
    Messages:
    14
    Hello,

    Why your company is not providing support? No reply from 72 hours, Where should i go? I have email 4 days back no response, :mad::confused:

    Please provide me support, Two month already waste. Your amember manually is not helpful no guide lines there & wasting of time on email support.

    I have enable new_rewrite option in previous version Pro 3.1.0 but yesterday i have upload new version Pro3.1.2 upgrade files. After that new_rewrite option is not working. Its enable in amemberCp. Please provide me complete guide so if in future so i can solve this problem my self.

    Note yoursite mean: my site name

    I got two more errors
    ---------------------------------------------------------
    <b>WARNING:</b> Cannot find applicable e-mail template for [send_payment_admin,en,,] in line 1192 of file /home/www/yoursite.com/amember/common.inc.php
    ---------------------------------------------------------

    DEBUG (CRON OUTPUT):
    <b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php
    <b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php
    <b>WARNING:</b> Cannot find applicable e-mail template for [mail_not_completed,en,,] in line 1175 of file common.inc.php

    -------------------------------------------------------------------------------
  2. jimjwright

    jimjwright New Member

    Joined:
    Sep 12, 2007
    Messages:
    162
    Hello,

    Can you verify that the following templates exist in your database.

    mail_not_completed
    send_payment_admin

    Using something like PhpMyAdmin select the amember database and then select amember_email_templates. Then select browse. This should display the records for this table. What are the values for product_id and day.

    Jimmy

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