I am running latest version of amember with photopost plugin. Then I have a few members with active account, then cancelled ịt But after cancelled the account, my members sitll have access to protected photopost area. Shouldn't cancelled member allowed be in protected area? can someone explain this for me? Thanks
user should have access until the end of paid period. Then after his subscription will expire, his access will be downgraded.
Um, something I quite don't understand here Let just say a user subscribed for 30day membership and he paid in full for 30 days After 2 days in his membership, he cancelled his membership that 28 days left in his membership. However, when he cancelled it, he receive the pro-rate refund back (I hope this is the case) so that means his membership should stop right after 2 days and have no access to protected area. It is right? If it is right, then why cancelled member still have access to protected area when they receive pro-rate money back?
By default when user cancel, he didn't receive refund. He cancel just future payments for this subscription, so should have access until the end of paid period.