worldpay futurepay cancellation - callback error

Discussion in 'Payments processing' started by davidm1, May 16, 2006.

  1. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    I receive the following error in my email when a customer cancels their futurepay with worldpay (test mode):
    subject: Callback Failure Alert from WorldPay

    Our systems have detected that your callback has failed.

    This callback failure means we were unable to pass information
    to your server about the following transaction:

    Transaction ID:
    Cart ID:
    Installation ID: 1111111
    Error reported: Unknown Select Message Type CAUSED BY A non-empty path is required

    The callback is working well for the initial purchase using
    http://<wpdisplay item=MC_callback>

    I get the following error when I try to cancel a test purchase
    Transaction declined (C)

    Any ideas?
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Please contact us via helpdesk with aMember CP login info.

    Did you ask WorldPay regarding this? They should have detailed debug info.

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