"You cannot request email verification anymore"

Discussion in 'Troubleshooting' started by flipmcf, May 13, 2005.

  1. flipmcf

    flipmcf Guest

    Hi.

    I'm trying to re-send email verification messages to folks that lost their verification email.

    I noticed that amember provided a link for users when they haven't complete verification:

    You have not verified your e-mail address, so login is not
    allowed. Please check your mailbox for email verification message and
    click link to be verified. If you have not receive verification message,
    please click this link and we will resend you verification message
    .

    When I click on the Link, I get:

    You cannot request email verification anymore, please make new signup or better contact site support for help


    Why does this not work? What is the reason why "you cannot request email verification" Any way to turn it back on?

    -Flipmcf
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    it is only allowed to resend it 3 times. After that, user can register new account.

    As admin, you can delete old account to keep things clear.
  3. flipmcf

    flipmcf Guest

    Thanks Alex.

    It's all becoming clear now. My hosting provider dropped the ball and my PTR records for my mailserver were deleted.

    I didn't know, of course, until the AOL complaints started. This is obviously why "I can't get my verification email!"

    Is there a way (other than deleting/re-adding the account) to resend the email verify after 3 attempts? Maybe some MySQL field in the members table record I can hack and reset it to '1' or something.

    Rather hear that from you than 'think' I found the right field :)

    -Flip
  4. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    field is "email_verified" in "members" table. Run query:

    update amember_members
    set email_verified = -1
    where email_verified <= -3

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