Product trial question

Discussion in 'Payments processing' started by tridean, Aug 28, 2008.

  1. tridean

    tridean New Member

    Joined:
    Aug 11, 2008
    Messages:
    21
    Hi all,
    I wanted to know if I set up a product trial for $1, for 7 days and the rest to be charged in 7 days only (therefore there is no more charge after the second payment), do I have to check the box 'recurring billing'?

    Also, if I am using paypal, how does this work? Is the user charged automatically or is a bill sent to their email, or is there some other process that goes on?

    I can't find any explanations to this in the manual

    Thanks
    Dean
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    I just tested it out
    Trial $1
    Days 7
    Price $20
    Days 1 mos.
    recurring checked
    Recurring 1
    -Paypal link no good

    Trial $1
    Days 7
    Price $20
    Days 1 mos.
    recurring checked
    Recurring 4
    -Paypal link ok, but 4 payments

    Trial $1
    Days 7
    Price $20
    Days 1 mos.
    recurring checked
    Recurring 0
    -Paypal link ok, but recurring forever


    Trial $1
    Days 7
    Price $20
    Days 1 mos.
    recurring unchecked
    -Paypal link ok, only a onetime payment of $1

    So it looks like the paypal plugin cant handle this- you'll need to contact support to get it fixed.

    David
  3. tridean

    tridean New Member

    Joined:
    Aug 11, 2008
    Messages:
    21
    This doesn't make any sense?? Why would the product questions ask you if you want to have a trial if it doesn't work with paypal. I thought paypal allow trial subscriptions.

    when you say, paypal link didn't work what did you mean? I clicked on it and filled out the order form and was sent to the paypal site OK, the only thing is I can't test any further because Paypal doesn't let me use my credit card. Is this what happened to you, or did you not even get to the paypal page?

    Cheers
    Dean
  4. staffanm

    staffanm New Member

    Joined:
    May 12, 2008
    Messages:
    3
    Our problem is that it took the subscrion, gave em 7 days trial, and then ended the subscription and did NOT bill em for the rest of the month. *SIGH*

    Anyone else have this problem?
  5. andrebell

    andrebell Member

    Joined:
    Aug 28, 2007
    Messages:
    43
    Yes. I had a $1 trial offer through paypal. Member got charged the $1 and nothing else. I gave up trying to figure this out because i thought it was an error on my end. Also deleted the product.

    These features works for some so i guess it's something i'm doing wrong.

    any hints?

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